RIGHT TO FILE A COMPLAINT AND SERVICE PROVIDER OBLIGATIONS

Effective Date: 17.February 2025
Last Updated: 17. February

This document explains how consumers can file complaints and outlines the obligations of the service provider in resolving complaints, in accordance with applicable laws and regulations.

1. SERVICE PROVIDER INFORMATION

The website https://thepassportinvestor.com is operated by:

T.P.I. Solutions, a business for marketing services, consulting, and trade
Owner: Theodor Jantol
Email: tpi@thepassportinvestor.com

2. RIGHT TO FILE A COMPLAINT

Consumers have the right to file a complaint if they are dissatisfied with the service, information, communication, or any other aspect of The Passport Investor website’s operations.

Complaints may relate to:

Non-fulfillment of contractual obligations

Deficiencies in provided services

Violation of consumer rights

3. HOW TO FILE A COMPLAINT

A complaint may be submitted through one of the following methods:

1. By email: Send your complaint to tpi@thepassportinvestor.com with the subject “Complaint – [Your Name]”.

2. By mail: To the address [Insert address if applicable].

3. Via an online form: If a complaint form is available on the website.

Your complaint should include:

Full name of the complainant

Contact details (email and/or phone number)

A detailed description of the issue

Supporting evidence, if available (receipts, email correspondence, screenshots, etc.)

4. COMPLAINT RESOLUTION PROCESS

Once we receive your complaint:

1. Acknowledgment of receipt: We will confirm receipt of your complaint within 15 days.

2. Review of the issue: We will assess your complaint and gather all relevant information.

3. Decision and resolution: We will provide a decision and resolution via email or another agreed communication channel.

If the complaint requires legal assessment or further investigation, we will notify you of any extension to the resolution period.

5. SERVICE PROVIDER OBLIGATIONS

As a service provider, T.P.I. Solutions commits to:

Complying with consumer protection laws

Providing clear and transparent information about services

Acting in good faith when handling complaints

Resolving complaints within a reasonable timeframe

Protecting consumer privacy and personal data

6. ALTERNATIVE DISPUTE RESOLUTION

If you are not satisfied with our response or the resolution of your complaint, you may contact the relevant consumer protection authorities or seek alternative dispute resolution options.

For additional information, you may reach out to:

Ministry of Economy and Sustainable Development of the Republic of Croatia – Consumer Protection Department

European Consumer Centre

7. FINAL PROVISIONS

This complaints policy may be updated periodically. The latest version will always be available on The Passport Investor website.

For any further inquiries, please contact us at tpi@thepassportinvestor.com.

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This document ensures transparency regarding consumer rights and the obligations of the service provider